Monitoring and Maintenance Services

Knowing that your website is up and running is important to every business but especially important if you do a lot of business through your website. However, monitoring the status of your website or maintaining the theme and plugins is likely the last thing you want to do with your day. That's where I can help.

Here's what will happen when you sign up for Monthly Monitoring and Maintenance.

Monitoring

  • Your website will be checked every 5 minutes by UptimeRobot.
  • UptimeRobot will send me an email notification when your website is down.
  • If the outage is during normal business hours (8 am to 5 pm Central Time Monday through Friday) and lasts longer than 15 minutes, I will personally call or text you so you can contact your hosting provider and resolve the outage.
  • If the outage is outside of normal business hours and your website has been down for more than 15 minutes, I will personally call or text you as soon as possible so you can contact your hosting provider and resolve the outage.
  • Every month I will send you an update with a summary and website downtime percentage.

Maintenance

  • Your website will be checked every 24 hours by Wordfence
  • Wordfence will send an email notification when WordPress, your theme, or your plugins require an update OR there is suspicious activity on your website
  • If the notification is received during normal business hours (8 am to 5 pm Central Time Monday through Friday) and is of an urgent nature, I will personally log in to your website and resolve the issue as soon as possible.
  • If the notification is regarding an update, I will conduct the update as part of the monthly backup and update process.
  • If the notification is received outside of normal business hours and is of an urgent nature, I will personally log in to your website and resolve the issue as soon as possible.
  • Every month, I will create a full restore website backup using All in One WP Migration and save a copy on another server. This will give you full coverage if your website requires a complete restore.
  • Every month, I will update WordPress, your theme, and any plugins that require it.
  • Every month, I will click on every page of your website after I have updated everything to make sure that everything looks and acts as expected. If something looks odd or isn't working, I will either fix it or notify you if it requires your attention or feedback.
  • Every month, I will send you an update with a summary of what was done on your website.

When you click on the button, you will be taken to a secure webpage with my logo at the top where you can enter your contact and payment information. Once you click the Pay Now button, your order will be placed. $418 will be charged to your credit card immediately and you will receive an email confirmation of your order. Each year after that, your credit card will be charged $418 on the same date. You can cancel anytime using the link provided in the payment confirmation email or by contacting Alisha at alisha@alishamcfarland.com.

When you click on the button, you will be taken to a secure webpage with my logo at the top where you can enter your contact and payment information. Once you click the Pay Now button, your order will be placed. $38 will be charged to your credit card immediately and you will receive an email confirmation of your order. Each month after that, your credit card will be charged $38 on the same date. You can cancel anytime using the link provided in the payment confirmation emails or by contacting Alisha at alisha@alishamcfarland.com.

Kate Freeman CoDirector Center for Releasing

I just wanted to thank you once again for your help last week when our website was hacked.  Though we couldn’t reach our hosting company, we were so thrilled to have your kind and very speedy assistance that helped get the website back up and running immediately, just when we had two email campaigns scheduled.  All those clicks would have been wasted had you not been on our team.

Kate Freeman, Center for Releasing

If you have any questions about monitoring and maintenance that haven't been answered, please email me directly at alisha@alishamcfarland.com or call (417) 986-4WEB and I will respond within 24 hours.
Thank you!